Return and Refund Policy

Last updated: August 10, 2026

This Return and Refund Policy applies to purchases made from reChoir no paper through our online store.

We want our customers to shop with confidence. Please review this policy carefully before making a purchase.

1. 30-Day Return Policy

We offer a 30-day voluntary return period for eligible products.

You may request a return within 30 days from the date you receive your order.

To qualify for a voluntary return, the product must generally:

• Be in the same condition in which you received it;
• Be unused, unworn and undamaged;
• Include all original accessories, components, manuals and tags;
• Be returned in its original packaging where reasonably possible; and
• Be accompanied by a receipt, order confirmation or other proof of purchase.

Products that do not meet these conditions may not qualify for a voluntary return or may be subject to a reduction in the refund where permitted by applicable law.

This voluntary 30-day return policy is separate from any statutory consumer rights that may apply.

2. How to Request a Return

Before returning any product, please contact us at:

Email: rechoirnopaper@gmail.com

Please include:

• Your full name;
• Order number;
• Email address used to place the order;
• Product you wish to return;
• Reason for the return; and
• Photographs or videos where relevant.

Once your return request has been reviewed, we will provide you with the applicable return instructions.

Please do not send products back before contacting us and receiving return instructions.

Approved returns should generally be sent to:

reChoir no paper
C/O Emilie Koefoed
Borups Allé 223, 3. th
2400 København NV
Denmark

Unless we have expressly agreed otherwise, returns sent without prior notice or to an incorrect address may result in delays in processing.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery.

Contact us promptly if:

• Your product arrives damaged;
• Your product is defective;
• You receive an incorrect product;
• Components or accessories are missing; or
• The parcel shows significant signs of damage during transportation.

Please provide your order number together with clear photographs or videos showing the issue.

After reviewing your request, we will provide an appropriate solution in accordance with applicable law. This may include:

• Repair;
• Replacement;
• Return;
• Partial refund; or
• Full refund.

Where the problem is confirmed to have resulted from a defective, damaged, incorrect or otherwise non-conforming product for which we are responsible, reasonable return shipping costs will be handled by us where required by applicable law.

Nothing in this Policy limits your mandatory legal rights relating to defective or non-conforming goods.

4. Non-Returnable Products and Exceptions

Certain products may not be eligible for return where permitted by applicable law.

These may include:

• Products made to your specifications or clearly personalized;
• Perishable goods or products that deteriorate or expire rapidly;
• Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
• Products that have become inseparably mixed with other goods after delivery;
• Hazardous materials, flammable liquids or gases;
• Sealed audio, video or software products after the seal has been broken, where applicable;
• Digital content supplied in circumstances where the statutory right of withdrawal has lawfully ended; and
• Other products excluded from the right of withdrawal under applicable consumer protection law.

Please contact us at rechoirnopaper@gmail.com if you are unsure whether your product is eligible for return.

These exclusions do not affect your rights where a product is defective, damaged, incorrect or otherwise non-conforming.

5. Sale Items and Gift Cards

Unless otherwise required by applicable consumer protection law, certain:

• Final-sale products;
• Clearance products; and
• Gift cards

may not be eligible for return under our voluntary 30-day return policy.

Any mandatory statutory rights available to consumers remain unaffected.

6. Exchanges

If you would like a different size, model, variation or product, please contact us first.

Where a direct exchange is unavailable, the simplest method may be to return the original eligible product and place a new order after the return has been approved.

Exchange availability depends on current inventory.

7. EU/EEA 14-Day Statutory Right of Withdrawal

Consumers who purchase eligible products online within the European Union or European Economic Area generally have a statutory right to withdraw from a distance purchase within 14 days without giving a reason, subject to applicable exceptions.

For purchases of physical goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

To exercise your statutory right of withdrawal, you must notify us of your decision before the applicable withdrawal period expires.

You may do so by sending a clear statement to:

Email: rechoirnopaper@gmail.com

Your statement should clearly indicate that you wish to withdraw from the purchase.

After notifying us of your withdrawal, you must return the goods without undue delay and within the period required by applicable law.

Returns should be sent according to the return instructions we provide.

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary. Danish consumer guidance similarly confirms that consumers may inspect online purchases in a manner comparable to examination in a physical store.

The statutory right of withdrawal is independent of our voluntary 30-day return policy and does not limit your rights concerning defective or non-conforming products.

8. Return Shipping Costs

Change-of-Mind Returns

For returns made because you have changed your mind, including returns under the applicable statutory 14-day withdrawal right, you are responsible for the direct cost of returning the goods, provided that we have informed you of this responsibility as required by applicable law. EU consumer guidance confirms this allocation of return costs, subject to applicable exceptions.

This may include:

• Return postage;
• Courier charges;
• Packaging costs; and
• Other direct costs associated with sending the product back.

We recommend using a secure and trackable shipping service and keeping your return receipt and tracking information until your refund has been completed.

Please do not send a return parcel on a Cash on Delivery, postage-due or similar basis unless we have expressly agreed to this in advance.

Damaged, Defective or Incorrect Products

Where a return is required because:

• The product is defective or non-conforming;
• The product was damaged before or during delivery;
• We supplied the wrong product;
• Components or accessories are missing; or
• Another confirmed error is attributable to us,

we will handle reasonable return shipping costs where required by applicable law.

Please contact us before sending such products back so that we can provide appropriate instructions.

9. Return Inspection

After we receive your returned product, we will inspect it.

We may check:

• The condition of the product;
• Whether all accessories and components are included;
• Whether the product matches the return request;
• Whether there are signs of excessive use or damage; and
• Whether the return otherwise meets the applicable return requirements.

We will notify you once the return has been reviewed.

For voluntary returns outside the statutory withdrawal right, products that are damaged, incomplete, heavily used or otherwise returned in a condition inconsistent with this Policy may be refused or may result in a reduced refund where permitted by law.

Any deductions relating to the exercise of a statutory withdrawal right will only be made where permitted under applicable consumer protection law.

10. Refunds Under the Statutory Right of Withdrawal

Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase, including the cost of our least expensive standard delivery method offered for the relevant order.

If you selected an express, expedited or otherwise more expensive delivery option, any additional delivery cost above our least expensive standard delivery option does not have to be reimbursed where permitted by law.

Refunds will be made without undue delay and, where the statutory EU/EEA withdrawal rules apply, generally no later than 14 days after we receive notice of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or you provide acceptable evidence that the goods have been sent back, whichever occurs first.

Unless otherwise agreed or circumstances require another lawful method, reimbursement will normally be made using the same payment method used for the original transaction.

We do not charge a separate refund processing fee for refunds required under the statutory right of withdrawal.

11. Refunds Under Our Voluntary 30-Day Return Policy

For eligible returns made under our voluntary 30-day return policy, we will notify you after the product has been received and inspected.

If your return is approved, the refund will normally be processed within 10 business days after approval.

Refunds will generally be issued to the original payment method where possible.

Please note that your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact:

rechoirnopaper@gmail.com

12. Orders Paid Using a Payment Method That Cannot Be Directly Refunded

If the original payment method does not allow us to issue the refund directly through the original transaction, we may contact you to arrange another appropriate refund method.

For security purposes, please do not send full card numbers, passwords or other sensitive financial credentials by email.

13. Refused or Unclaimed Parcels

If you no longer want an order that has not yet been dispatched, please contact us as soon as possible.

Simply refusing delivery or failing to collect a parcel may not automatically constitute a valid return request or statutory withdrawal notification.

Where you wish to exercise a statutory right of withdrawal, please clearly notify us of your decision.

Additional costs resulting from an unjustified refusal, incorrect delivery information or failure to collect a parcel may be deducted or charged only where permitted by applicable law.

Your mandatory consumer rights remain unaffected.

14. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in:

• Applicable laws or regulations;
• Our return procedures;
• Delivery or fulfilment arrangements;
• Payment systems; or
• Our business operations.

The latest version will be made available through our online store together with the applicable “Last updated” date.

15. Contact Information

If you have questions regarding a return, exchange, damaged product or refund, please contact us:

reChoir no paper
CVR number: 43014498
Address: C/O Emilie Koefoed, Borups Allé 223, 3. th
Postal code and city: 2400 København NV
Country: Denmark
Email: rechoirnopaper@gmail.com