Shipping and Delivery Policy

Last updated: August 10, 2026

This Shipping and Delivery Policy applies to orders placed through the online store operated by reChoir no paper.

Please review this Policy before placing an order. By completing a purchase, you acknowledge the shipping and delivery terms described below.

1. Company Information

The online store is operated by:

Company name: reChoir no paper
CVR number: 43014498

Registered address:
C/O Emilie Koefoed
Borups Allé 223, 3. th
2400 København NV
Denmark

Email: rechoirnopaper@gmail.com

2. Shipping Area

We currently provide delivery to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;
• Local carrier coverage;
• Customs or import restrictions;
• Product type;
• Package size or weight; and
• Other logistical limitations.

The availability of delivery to your address will be confirmed during checkout.

We may decline or cancel an order if delivery to the supplied address is unavailable, restricted or cannot reasonably be completed.

If an order is cancelled by us after payment has already been collected, the applicable amount will be refunded in accordance with our Refund Policy.

3. Order Processing Time

Orders are normally processed within:

1–2 business days after the order has been successfully placed and confirmed.

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may require additional time where:

• Payment information requires verification;
• The delivery address is incomplete or incorrect;
• Fraud-prevention checks are required;
• The order contains multiple products;
• A product is temporarily unavailable; or
• We are experiencing an unusually high volume of orders.

If additional information is required to process your order, we may contact you using the contact details provided during checkout.

4. Estimated Delivery Time

The estimated transportation time for standard deliveries within Europe is generally:

5–7 business days after dispatch.

Please note that this estimate refers to transportation time after the order has been dispatched and does not include the 1–2 business day order-processing period.

Delivery times are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery may take longer for:

• Remote areas;
• Islands;
• Locations with limited carrier coverage;
• Orders requiring customs clearance; or
• Destinations affected by local transportation or delivery restrictions.

5. Shipping Charges

Any applicable shipping charge will be displayed during checkout before you submit your order.

Where free shipping is available, this will be stated through the online store or during checkout.

Additional delivery costs may arise in certain circumstances, including where:

• You request a special or expedited delivery service;
• Redelivery is required because an incorrect address was supplied;
• A parcel is not collected within the carrier's collection period;
• A parcel is refused without a valid legal reason; or
• Additional remote-area or carrier fees apply.

Where prior disclosure is required by applicable law, we will inform you of relevant charges before they are imposed.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and destinations where the option is displayed during checkout.

Where Cash on Delivery is selected:

• Payment is generally made to the delivery carrier when the parcel arrives;
• The recipient may need to prepare the amount requested by the carrier;
• Available payment methods may vary according to the carrier;
• Delivery or payment confirmation may be required; and
• Delivery may not be completed if the required payment cannot be collected.

Cash on Delivery is not necessarily available for every:

• Country;
• Region;
• Postal code;
• Product;
• Order value; or
• Delivery method.

If Cash on Delivery is unavailable for your order, the option will not normally appear during checkout.

7. Order Confirmation and Dispatch

After placing an order, you will normally receive an order confirmation using the email address provided during checkout.

An order confirmation means that we have received your order. It does not necessarily mean that the parcel has already been dispatched.

Once your order has been handed to the delivery carrier, a shipping or dispatch notification may be provided.

Where available, this notification may include:

• Carrier name;
• Tracking number;
• Tracking link;
• Dispatch date; and
• Other relevant delivery information.

Please check your spam or junk folder if you do not receive an expected order or shipping email.

8. Shipment Tracking

Where tracking is available, tracking information will normally be provided after dispatch.

Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.

In some cases, an international tracking number may be replaced by a local tracking number when the parcel reaches the destination country.

If you require assistance tracking an order, please contact:

Email: rechoirnopaper@gmail.com

Please include your order number when contacting us.

9. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Before submitting an order, please verify:

• Recipient's full name;
• Street name and building number;
• Apartment, floor or unit number where applicable;
• Postal code;
• City;
• Country;
• Telephone number where requested; and
• Email address.

If you notice an error after placing an order, contact us as soon as possible at:

rechoirnopaper@gmail.com

We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.

If a parcel is returned because an incorrect or incomplete address was supplied by the customer, reasonable redelivery or reshipping costs may be the customer's responsibility where permitted by applicable law.

This does not apply where the delivery failure resulted from an error attributable to us or our contracted delivery provider.

10. Delivery Attempts and Uncollected Parcels

The number of delivery attempts depends on the procedures of the local carrier.

If nobody is available to receive a parcel, the carrier may:

• Attempt delivery again;
• Leave the parcel at an authorized safe location;
• Deliver the parcel to a collection point;
• Contact the recipient;
• Leave a delivery notice; or
• Return the parcel to the sender.

Customers are responsible for reasonably monitoring available tracking information and collecting parcels within any collection period established by the carrier.

If a parcel is returned because it was not collected or was refused without a valid legal reason, reasonable return or redelivery costs may be deducted from an applicable refund where permitted by law.

11. Delayed Shipments

Delivery delays may occasionally occur because of circumstances such as:

• Severe weather;
• Customs inspections;
• Carrier congestion;
• Public holidays;
• Strikes;
• Transportation interruptions;
• Incorrect delivery information;
• Regulatory inspections;
• Border restrictions;
• Natural disasters; or
• Other circumstances outside our reasonable control.

The reference template specifically treats these circumstances as possible sources of shipment delay.

If tracking has not been updated for an extended period or the estimated delivery period has passed, please contact us at:

rechoirnopaper@gmail.com

We will review the available shipment information and, where appropriate, contact the carrier.

Estimated delivery times do not limit any mandatory consumer rights available under applicable law.

12. Lost or Undelivered Parcels

A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.

If your parcel appears to be missing, please first:

• Check the tracking information;
• Confirm the delivery address;
• Check with household members;
• Check reception, mailroom or concierge areas;
• Check any designated safe location; and
• Contact the local carrier where appropriate.

If the parcel still cannot be located, contact:

rechoirnopaper@gmail.com

Please provide your order number.

We will review the shipment and, where appropriate, investigate the matter with the delivery carrier.

If a shipment is confirmed as lost in circumstances for which we are responsible, an appropriate solution may include:

• Replacement shipment; or
• Refund.

The remedy will depend on product availability, shipment circumstances and applicable consumer law. These steps follow the lost-parcel procedure contained in your reference policy.

13. Damaged Parcels

Please inspect your parcel and products as soon as reasonably possible after delivery.

If your parcel or product arrives damaged, contact us promptly at:

rechoirnopaper@gmail.com

Please provide, where relevant:

• Your order number;
• A description of the damage;
• Photographs of the outer packaging;
• A photograph of the shipping label;
• Photographs of the damaged product;
• A video showing the issue where appropriate; and
• Other information reasonably necessary to review the claim.

Please keep the original packaging until the issue has been reviewed.

Where the product is confirmed to have been damaged during delivery, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

14. Incorrect or Missing Products

If you receive:

• An incorrect product;
• An incomplete order; or
• Missing accessories or components,

please contact us promptly at:

rechoirnopaper@gmail.com

Please include:

• Your order number;
• A description of the issue;
• Photographs of the parcel;
• Photographs of the products received; and
• A photograph of the shipping label.

After reviewing the information, we may provide an appropriate solution, which may include:

• Sending the correct product;
• Sending missing components;
• Replacing the affected product; or
• Issuing an appropriate refund.

15. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to:

• Customs inspections;
• Import duties;
• Value-added tax (VAT);
• Handling charges;
• Customs clearance fees; or
• Other charges imposed by the destination country.

Where taxes or import charges are included in the amount charged by us, this will be stated during checkout.

Unless expressly stated otherwise, customs duties, import taxes and other charges imposed independently by authorities in the destination country may be the customer's responsibility.

We do not control charges independently imposed by customs or government authorities and cannot guarantee the amount of such charges.

Customers are responsible for ensuring that products ordered through our store may lawfully be imported into the destination country.

If a parcel is refused solely to avoid applicable customs duties or import charges, reasonable return costs may be deducted from an applicable refund where permitted by law. This customs structure is taken from your supplied logistics template.

16. Transfer of Risk

For consumer orders, the risk of loss or damage generally transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, subject to applicable law.

Where a customer independently appoints a carrier that was not offered by us, different risk-transfer rules may apply according to applicable law.

Nothing in this section limits any mandatory consumer rights.

17. Returns and Withdrawal Rights

Shipping-related returns are handled in accordance with our Return and Refund Policy.

Consumers covered by applicable Danish, European Union or European Economic Area consumer protection rules may have statutory withdrawal rights for eligible distance purchases.

Where an applicable statutory withdrawal right is exercised:

• The customer must notify us within the applicable withdrawal period;
• The goods must be returned within the applicable legal period; and
• The customer is generally responsible for the direct cost of returning the goods where this responsibility has been properly disclosed.

Reasonable return shipping costs will generally be handled by us where a return results from:

• A defective or non-conforming product;
• A product damaged during delivery;
• An incorrect product;
• Missing components or accessories; or
• Another confirmed error attributable to us.

Please review our Return and Refund Policy for complete return and refund terms.

18. Force Majeure

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, subject to mandatory applicable law.

Such circumstances may include:

• Natural disasters;
• Extreme weather;
• War or civil unrest;
• Government restrictions;
• Epidemics;
• Labor disputes;
• Customs closures;
• Carrier interruptions;
• Telecommunications failures; or
• Transportation network disruptions.

Where such an event affects an order, we will take reasonable steps to minimize the disruption and provide relevant information where appropriate.

Mandatory consumer rights remain unaffected.

19. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

• Delivery providers;
• Shipping areas;
• Estimated delivery periods;
• Business operations;
• Legal requirements; or
• Logistics procedures.

The latest version will be published through our online store together with an updated “Last updated” date.

Changes will not retroactively reduce mandatory rights relating to an order that has already been accepted.

20. Contact Information

For questions concerning shipping, delivery, tracking, damaged parcels or undelivered orders, please contact:

reChoir no paper
CVR number: 43014498

Registered address:
C/O Emilie Koefoed
Borups Allé 223, 3. th
2400 København NV
Denmark

Email: rechoirnopaper@gmail.com